Ding! Privacy & Cookie Policy

1. Information We Collect

a. Information You Provide (Optional)

• Name, email address, or phone number (if voluntarily entered)
• Dietary preferences or restrictions
• Loyalty or rewards participation data
• Feedback, reviews, and chatbot inputs

b. Usage and Technical Data

• Device type, browser type, operating system
• IP address and approximate location
• Pages viewed, menu items interacted with
• Chatbot interactions and feature usage

c. Location Data

• Approximate location derived from IP address to identify the restaurant you are visiting

We do not collect precise GPS location data.

2. How We Use Your Information

We use information to:

• Provide and operate the Ding! platform
• Generate AI-powered menu explanations and recommendations
• Personalize your dining experience
• Transmit orders and feedback to restaurants
• Analyze usage to improve system performance, accuracy, and reliability
• Maintain security, prevent fraud, and ensure platform integrity

Where possible, analytics and improvement activities rely on aggregated or de-identified data.

3. Legal Basis for Processing

Depending on your location, we process data based on:

• Your consent
• Performance of a service requested by you
• Legitimate business interests (e.g., platform improvement, security)
• Legal or regulatory obligations

4. Sharing of Information

We do not sell your personal information. We may share information:

• With the restaurant you are dining at, solely for service fulfillment and insights
• With trusted service providers (e.g., hosting, analytics, payments) under strict confidentiality and security obligations
• When required by law or to protect legal rights and safety

5. Cookies and Similar Technologies

a. What We Use Cookies For

• Maintaining session state
• Remembering menu filters and preferences
• Understanding general platform usage through aggregated analytics

b. Types of Cookies

• Essential cookies: required for core functionality
• Functional cookies: save preferences and settings
• Analytics cookies: measure usage trends in aggregate form

6. Cookie Consent and Choices

Where required by law (e.g., EU/EEA), users will be prompted to accept or reject non-essential cookies.

You may also manage or clear cookies through your browser settings.

U.S. users may opt out of analytics cookies where applicable.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide the service
• Meet legal or regulatory requirements
• Resolve disputes and enforce agreements

Data may be anonymized or aggregated for longer-term analytics.

8. Your Privacy Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access or correct your personal data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability

Requests can be submitted to: joindingapp@gmail.com

9. California Privacy Notice (CCPA)

California residents have the right to:

• Know what personal data we collect and why
• Request deletion of personal information
• Opt out of the sale of personal information (Ding! does not sell personal data)

To submit a request, contact: joindingapp@gmail.com

A "Do Not Sell My Personal Information" link will be provided if required.

10. Data Security

We use reasonable administrative, technical, and physical safeguards, including encryption and access controls, to protect personal information. No system is completely secure, but we take security seriously.

11. Children's Privacy

Ding! is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

12. International Data Transfers

If personal data is transferred outside your jurisdiction, we use appropriate safeguards such as contractual protections or approved transfer mechanisms.

13. Updates to This Policy

We may update this Privacy & Cookie Policy periodically. Continued use of Ding! after updates constitutes acceptance of the revised policy.