Billing & Cancellation Policy

1. Plans, currency, and recurring charges

Self-service paid plans are Starter ($99/month), Growth ($199/month), and Pro ($375/month), charged in U.S. dollars. Enterprise pricing is governed by its order form. By completing checkout, you authorize Ding and Stripe to charge the payment method on file for the displayed recurring amount, applicable taxes, and purchases you separately approve.

2. Seven-day trial

When checkout offers a seven-day free trial, the displayed subscription charge begins on the date shown at checkout unless you cancel before the trial ends. Stripe may send a trial-ending reminder and receipts to the billing email. If you selected a discounted 12-month commitment, canceling before the trial ends prevents that commitment from beginning and you will not be charged.

3. Monthly and annual plans

Monthly plans renew each month until canceled and can be canceled effective at the end of the current paid billing period.

If Ding offers a discounted 12-month plan, you may choose either 12 monthly installments or one payment for the full year. Checkout will show the payment schedule, first charge date, and minimum total before acceptance. Canceling an installment plan during its commitment schedules cancellation for its end while monthly charges continue.

A paid-in-full annual plan remains active through the paid term and renews for another year unless canceled before the renewal date. Cancellation stops the next annual charge but does not shorten the paid service period. An installment plan converts to month-to-month at the undiscounted monthly rate after its commitment unless checkout expressly states a different renewal arrangement. Ding does not begin a new fixed commitment without fresh affirmative acceptance.

4. Plan changes and proration

Approved plan changes take effect immediately unless the confirmation screen states otherwise. During a minimum commitment, you may upgrade but may not downgrade or switch to monthly billing before the commitment ends. Stripe may credit the unused portion of the old plan and charge the prorated portion of the new plan. The confirmation screen will identify that proration may occur before you approve the change.

5. Cancellation

The account owner can schedule cancellation in Settings → Billing. Monthly access continues through the current paid period. A plan inside an accepted commitment continues billing and access through the commitment end shown in the dashboard. Paid-in-full annual access continues through the paid term after renewal is canceled. Deleting an account is not a substitute for canceling a subscription.

6. Refunds

Subscription fees are generally non-refundable after the applicable service period begins, except where required by law or where Ding confirms a duplicate or incorrect charge, failed paid fulfillment, or another billing error. Contact support@joinding.com promptly. Approved refunds return to the original payment method; bank processing time varies.

7. Health Score audit credits

Free and Starter accounts pay $10 per audit. Growth, Pro, and eligible Enterprise accounts receive one included audit per UTC calendar month and may purchase additional audits for $5 each. Purchased credits do not expire and are not transferable. A failed or insufficient audit returns a purchased credit. Refunded or disputed purchases remove any corresponding unused credit.

8. Taxes and failed payments

Prices exclude sales, use, VAT, GST, and similar transaction taxes unless checkout says otherwise. Ding calculates and collects taxes where required. You remain responsible for accurate billing and exemption information. Failed payments may be retried and paid features may be suspended after notice.

9. Price changes and contact

Ding will provide at least 30 days' notice before increasing an existing recurring subscription price. A change does not extend a fixed commitment without fresh consent. Billing questions may be sent to support@joinding.com or legal@joinding.com.